Jonathan Tan
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Recent activity by Jonathan Tan-
How to Contact Support or Report an Issue
OverviewOur customer support team is always ready to help with your loan concerns, payment inquiries, or technical issues.You Can Reach Us Through:Email: support@[yourcompany].comMessenger: Message...
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How to Request a Loan Renewal or Top-Up
OverviewIf you’ve built a good repayment history, you may qualify for a loan renewal or top-up—allowing you to borrow additional funds while still paying your current balance.EligibilityAt least 3 ...
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How to Pay Your Loan
OverviewWe offer multiple payment options for your convenience. You can pay through banks, e-wallets, or accredited payment partners.Payment ChannelsGCash / Maya: Choose Bills Payment > Loans > [Yo...
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Understanding Your Loan Terms and Interest
OverviewTransparency is our priority. Before signing your loan agreement, please take time to understand your loan terms, interest rates, and payment schedule.Key Details ExplainedPrincipal Amount:...
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How to Apply for a Loan
OverviewOur loan application process is designed to be simple and fast. Whether you’re applying for a personal, business, or microfinance loan, you can submit your application online or through our...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...