FAQ about transactions

1. What are the costs or fees for making a transfer?

Transfer fees can vary depending on the type of transfer, destination, and method used.

Domestic transfers: Usually have lower or no fees.
International transfers: May include service fees, intermediary bank charges, and receiving fees.
👉 Tip: Always check the total fee before confirming your transaction.

2. How can I find out the exact transfer fee?

You can:

Ask the agent to provide a fee estimate based on your transfer amount, destination, and currency.
Visit your provider’s fees and charges page (if available).
Request a cost breakdown before finalizing the transaction.

3. How are exchange rates determined?

Exchange rates are based on current market rates plus a small margin set by the provider.
They can change throughout the day due to market fluctuations.
👉 Tip: Ask if your rate is locked in when you confirm the transfer or if it may vary before processing.

4. Can I check the current exchange rate before I send money?

Yes! You can ask the AI agent to display or estimate the latest exchange rate for your specific currency pair (e.g., USD to EUR).
For the most accurate rate, confirm it just before completing your transfer.

5. Are there any hidden or additional fees I should know about?

Some transfers may include:

Intermediary bank fees (for international transfers).
Receiving fees charged by the recipient’s bank.
Currency conversion charges if the destination account uses a different currency.
👉 Always confirm if the recipient will receive the full amount or if deductions apply.

6. What documents do I need to make a transfer?

The required documents depend on the transfer type and amount. Commonly needed are:

Valid ID (passport, national ID, or driver’s license)
Proof of address (utility bill, tenancy agreement, or bank statement)
Purpose of transfer or supporting documents (invoice, tuition letter, contract, etc., for large or business transfers)

7. Why do I need to provide documents?

Banks and transfer services are required by law to verify your identity and the purpose of your transfer to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.

8. Can I upload or show my documents digitally?

Yes — in most cases, you can upload digital copies via the online portal or app. Make sure:

The image is clear and all details are visible.
The document is valid and not expired.

9. What if I don’t have all the required documents?

You may still start your enquiry, but the transfer can only be processed once all required documents are submitted and verified.
👉 Ask the agent which documents are mandatory for your specific transfer.

10. Who can I contact for help or more information?